Common troubleshooting basics

Check the basics first

Refresh the page, retry the action, and confirm you are using the correct login or business information. Small mismatches cause a lot of avoidable confusion.

Identify the affected service

Note whether the problem involves account access, a missing location, incorrect listing details, a product feed, or a locator result. Record the exact page URL and the time the problem occurred.

Capture what happened

Take a screenshot of the complete page or message. Include the business, location, product, or account identifier involved and explain what you expected to see instead.

Rule out a temporary browser issue

Refresh the page once. If the problem remains, try a private browsing window or another current browser. Do not clear saved passwords or account data merely to test a display issue.

Send a complete support request

Contact support with the page URL, relevant identifiers, screenshots, and a concise description of the expected and actual result.

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